Launching a forex brokerage with an MT5 Grey Label platform is one of the smartest ways to enter the trading industry quickly and affordably. But one of the most common questions new brokers have is:
“Can I customize the MT5 Grey Label platform to match my brand and attract more traders?”
The answer is yes, to a large extent.
While MT5 Grey Label doesn’t offer full backend access like a full White Label or server license would, it still provides plenty of customization options to make your brokerage look professional, feel trustworthy, and function efficiently.
What is an MT5 Grey Label Platform?
Think of an MT5 Grey Label as a sublicense of a MetaTrader 5 platform granted by a primary license holder (a White Label, or the server owner). With this:

• Launch your own branded MT5 terminal
• Deliver trading services to your own clients
• Utilize infrastructure, technology, and liquidity of the main broker
• Provide the option for less cost and quick launch

While backend controls are limited, many front-end and business-side features are still under your control—and that’s where customization comes in.
What You Can Customize with MT5 Grey Label
Let’s break down the key areas where customization is fully or partially possible on an MT5 Grey Label setup:
Branding the MT5 Terminal
Your trading platform is what traders interact with daily, so branding it properly is crucial.
What you can customize:

• Your broker’s name and logo in the MT5 terminal
• Custom icons and splash screens
• Welcome messages and tooltips
• Installer file with your branding (for desktop versions)
• Mobile app icon and name (in some cases)

Some aspects like core MT5 design or code structure can’t be changed—but your broker identity will be clearly visible to clients.
Client Area (Trader’s Dashboard)
Your client area or client portal is where users register, verify KYC, deposit/withdraw, and manage accounts. Most MT5 Grey Label providers offer a ready-to-use branded portal.
What you can customize:

• Website color scheme, layout, and fonts
• Logo placement and navigation structure
• Custom banners and language support
• Payment method integrations (UPI, PayPal, crypto, etc.)
• Domain name (e.g.,http://www.yourbroker.com)

You can even add new tabs such as:

• “Learn to Trade”
• “Copy Trading”
• “Promotions”
• “Referral Program”

Trading Conditions and Account Types
Though not granting full backend control, most MT5 Grey Label platform providers allow traders to set their trading conditions within certain given limits. 
Examples of what can be customized:

• Markups on spreads/Commissions
• Swaps
• Leverage computed on account type
• Minimum deposits
• Bonus schemes (if allowed by the provider)

Is possible to define several account types, for beginners, for high-volume traders, or for certain geographical regions.
Payment Gateways and Deposit Methods
Today’s traders expect fast, local deposit options. You can integrate regional and global payment solutions to make funding easy.
 Possible integrations include:

• UPI, NetBanking (India)
• M-Pesa (Africa)
• Skrill, Neteller, PayPal
• Crypto payments (USDT, BTC, ETH)
• Debit/Credit Cards
• Local Bank Transfers

Note: The provider may handle the actual processing, but the payment options visible to the user are branded to you.
Languages and Localization
Forex is global—but success often comes from thinking local. Many MT5 Grey Label platforms support:
Multi-language websites and portals, including:

• English
• Hindi
• Spanish
• Arabic
• Russian
• Vietnamese
• Indonesian

You can also localize:

• Email/SMS templates
• Dashboard notifications
• Currency display (USD, INR, NGN, etc.)

This helps you connect with regional traders in their language, increasing trust and conversions.
Marketing Tools and Promotions
Although not part of MT5 itself, your Grey Label package often includes a CRM system and marketing tools.
 You can customize:

• Email campaign templates (for onboarding, deposits, promotions)
• Lead forms on your website
• IB or affiliate dashboards with custom payout structures
• Cashback and loyalty rewards based on lot volume
• Trading contests with branded leaderboards

A well-branded promotion strategy makes your brokerage stand out in a sea of generic offers.
Support Channels and Communication
The way you communicate with traders affects their loyalty. Most Grey Label setups allow you to connect:
Custom support channels:

• Live chat widget (Tawk.to, WhatsApp, Intercom)
• Ticketing system
• Dedicated support email
• Regional phone lines
• Telegram or Discord groups

You can also send branded push notifications or emails about:

• News alerts
• Withdraw confirmations
• Platform upgrades
• Promotions

Mobile and Web Trading Interfaces
MT5 mobile apps are typically provided by MetaQuotes, not typically branded for Grey Labels. However, you still would be able to do any of the following:

• Embed Web Terminal on your own domain
• Direct users to download links from the site itself
• Customize the presentation of the platform to user introduction (tutorials, visuals, etc.).

Besides, custom mobile wrappers with your name and icon might be provided by a few suppliers, ideal for distributing on app stores.
What You Can’t Customize in Grey Label MT5
To be clear, a Grey Label does have limitations, including

• No root server access (you can’t host your own MT5 server)
• Limited ability to add custom plugins or APIs
• No direct liquidity provider connections (you use the provider’s LP)
• No ability to modify execution logic or database structure
• Regulatory compliance is under the provider’s license (if any)

These limits make it a low-risk, fast-entry model, but not ideal if you plan to run a large-scale brokerage with full control.