Customer Success Manager Priya Shah ensures clients get value from their Verified Cloud Accounts and remain in good standing with cloud providers. Priya’s team guides customers through setup, compliance evidence collection, and best practices for secure operations. For new accounts, they provide tailored onboarding workshops covering IAM models, billing ownership, and alerting. Priya also coordinates account health reviews and cost-optimization sessions, helping teams maintain secure and economical environments. She tracks customer outcomes and feeds product improvements back to engineering. Priya’s goal is straightforward: make cloud access frictionless while ensuring governance and long-term operational resilience. Her hands-on approach has helped many organizations accelerate projects without sacrificing audit readiness.