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managing for quality and performance excellence 11th edition pdf ha publicado una actualización hace 8 meses, 2 semanas
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managing for quality and performance excellence 11th edition pdf
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Managing for Quality and Performance Excellence 11th Edition is a comprehensive textbook that focuses on principles and practices related to quality management and performance excellence in organizations. The book covers various topics including strategic planning, leadership, customer focus, process management, measurement and analysis, workforce engagement, and organizational performance. It provides insights into how organizations can achieve and sustain high levels of quality and performance excellence by implementing effective management strategies and practices. The 11th edition includes updated information and case studies to reflect the current trends and best practices in quality management and performance excellence. Overall, the book serves as a valuable resource for students, professionals, and organizations looking to improve their quality management processes and achieve higher levels of performance excellence.