1. 公司发展智安
拥有超过20年的经验，是一家以客户为中心的实力雄厚的承包公司，专注于奢侈品零售领域。我们提供全生命周期的建筑承包和设施管理服务。自成立以来，我们始终专注于全球高端零售行业，巧妙地将尖端数字技术与高标准的工程施工相结合，确保流畅无瑕、视觉效果完美的零售运营。

Our project management team averages over 12 years of experience in luxury retail construction, while our facility management team brings nearly 18 years of specialized expertise. This dedication to excellence earned our team the «Best FM Professional of the Year (Asia-Pacific)» award at the 2024 IFMA World Workplace Asia-Pacific.

Patents & Certifications

Quality & Compliance Systems: ISO 9001, ISO 45001, ISO 14001, ISO 27001 (Information Security).
Specialized Qualifications: First-class enterprise certifications for HVAC installation, cleaning, maintenance, and disinfection services.
Innovation: We hold EU patents for our proprietary SSR (Smart System for Retail) software system.

Global Presence

Headquarters: Shanghai, China
APAC Network: Mainland China (covering over 40 Tier-1 and Tier-2 cities), Hong Kong SAR, Macao SAR, Singapore, Malaysia, Thailand, and Australia.
European Expansion: Strategic operations in Poland, bringing mature, world-class luxury FM practices to local commercial spaces.

Environmental Initiatives ZHIAN actively champions green building and energy-efficient management. We help luxury brands achieve their sustainability and ESG goals through our IoT-enabled SSR platform, which tracks real-time energy consumption, automates HVAC systems for efficiency, and significantly reduces the carbon footprint of retail operations.

2. Main Business Scope
Benefiting from our rich experience and a dedicated team of over 200 professionals, we have successfully provided services to more than 800 luxury retail stores across the APAC region. Our extensive localized network includes a strong presence in 40+ major cities in China. To date, we have partnered with more than 1,500+ stores .
(1) Project Management & General Contracting
We offer seamless project execution from design to construction, combining global expertise with local execution.

GC Construction: Involves general contracting for construction services, including building structures and overall construction management.
E&M Installation: Encompasses the installation of electrical and mechanical systems, including power, lighting, and other related equipment setups.
Reinstatement Works: End-of-lease dismantling, structural restoration, and deep cleaning to return commercial spaces to their original condition as per lease agreements.
Project | Image enhancement: Including floor renovation, artistic paint finish, and the provision of high-end furniture.
Project | LED Installation: Encompasses the installation of LED lighting systems, providing efficient and environmentally friendly lighting solutions for both indoor and outdoor spaces.

(2) Integrated Facility Management (FM) & Maintenance
We safeguard the perfect image and daily operations of over 1,000 luxury retail stores.

Routine & Reactive Maintenance: Fit-out repairs, HVAC maintenance, fire safety (FS) systems, and audio-visual (AV) system upkeep.
HVAC Installation: Encompasses the installation and tuning of heating, ventilation, and air conditioning systems to ensure comfortable and safe indoor environments.

(3) Digital Solutions: SSR Platform
We developed the SSR Integrated Facility Management Platform to revolutionize retail FM. It is an all-in-one digital portal offering deep operational analysis, transparent vendor tracking, and remote IoT monitoring of store assets.

Field Management
Energy Monitor
HVAC Automation
Air Quality
3D Scan
LED Screen Monitor

3. Quality Assurance Measures

Nationwide Certified Network Our frontline technicians hold multiple valid certifications (electrical, refrigeration, working at heights) under a «one technician, multiple certifications» strategy. All workers are covered by comprehensive commercial insurance to mitigate any on-site risks.
Strict Incident Response Protocol We categorize repairs by urgency. For «Top Urgent» incidents (e.g., severe water leakage, power outages endangering operations), we guarantee a 1-hour response time in Tier-1 cities and a 4-hour response in neighboring areas.
Multi-Tier Quality Control Our operations follow a strict PDCA (Plan-Do-Check-Act) cycle. Work orders undergo a three-tier internal quality gate involving Third-Party, Planner, and Regional Manager inspections.
HSE Management We conduct monthly Toolbox safety training and regular EHS audits for all personnel to ensure full compliance with the highest safety standards.

4. Certifications & Compliance
We adhere to rigorous international and domestic standards to ensure safety, operational quality, and data protection:

ISO 9001: Quality Management System
ISO 45001: Occupational Health and Safety Management
ISO 14001: Environmental Management System
ISO 27001: Information Security Management (ensuring strict client data protection within our SSR platform)

5. Client & Service Network
Over the past two decades, ZHIAN has earned the trust of over 2,500 clients globally, including long-term, strategic partnerships with the world’s top luxury groups.

18 Years: GUCCI
17 Years: Bottega Veneta
13 Years: PRADA, MIUMIU
Key Brand Partners: FENDI, Alexander McQueen, Saint Laurent, Ralph Lauren, RIMOWA, Lululemon, and SMCP Group.

6. Company Philosophy
«Revolutionizing Luxury Retail with Cutting-Edge, Sustainable Solutions.» ZHIAN aims to be the bar raiser in the retail facility management industry. We are dedicated to redefining luxury retail operations through digitalization, automation, and data-driven approaches. Our core commitment revolves around Client Satisfaction, Innovative Methodologies, Service Excellence, Sustainable Development, and Cost-effective Practices.
7. Technology & Equipment: SSR Platform Modules
Our self-developed SSR platform consists of specialized modules designed for retail efficiency:

Field Management: Digital work order logging, automated vendor assignment, quotation approvals, and detailed KPI dashboards analyzing repair frequencies and costs.
Energy Monitor: Real-time tracking of electricity consumption and voltage/current data from MCB boxes, featuring abnormal data alerts to prevent electrical hazards.
HVAC Automation: Remote control of AC units (temperature, fan speed) combined with AI-driven energy-saving modes adjusted by store traffic and weather.
Air Quality (IAQ): Real-time tracking of CO2, PM2.5, VOC, and formaldehyde concentrations to ensure a premium shopping environment.
3D Scan: Integration with Matterport technology to create immersive digital twins of stores, allowing for remote measurements and digital handover documentation.
LED Screen Monitor: Cloud backup and remote diagnostic monitoring of exterior LED screens to prevent black screens or malfunctions.

8. Custom Service Solutions

店铺改造与翻新：提升精品店美学格调，定制家具及道具制作，以及无缝石材地板抛光/翻新。
快闪店搭建：为临时品牌营销活动提供快速空间搭建和拆卸服务。
定制化设施管理系统：根据特定品牌需求，定制SSR平台界面、模块和报告结构。

9. 常见问题解答
1. ZHIAN 服务于哪些行业？ ZHIAN 专注于奢侈品和高端零售领域。我们深谙全球顶级品牌对视觉、运营和客户体验的严格要求。

2. 你们的服务覆盖哪些地区？我们的广泛网络覆盖中国大陆超过40个一线和二线城市。此外，我们在亚太地区（香港特别行政区、澳门特别行政区、新加坡、马来西亚、泰国、澳大利亚）也运营着强大的本地化网络。

3. ZHIAN 与传统承包商有何不同？除了我们 20 年的专业奢侈品零售经验外，我们还是一家技术驱动型创新者。我们自主研发并通过 ISO 27001 认证的 SSR 平台将物联网技术与日常维护相结合，使品牌能够在一个平台上管理维修、监控能源、远程控制暖通空调系统并查看 3D 数字孪生模型。

4. 你们对门店紧急情况的反应速度如何？对于威胁门店运营、人身安全或品牌形象的“最高紧急”事件，我们在一线城市提供 1 小时紧急响应服务。

5. 你们能管理商业空间的整个生命周期吗？是的。我们提供端到端的解决方案：从新店建设的初始机电设计和总承包（GC），到日常的综合设施维护，以及最终的租赁期满恢复原状工程。

6. 你们的技术人员是否具备进行复杂维修的资质？当然。我们采用“一名技术人员，多项认证”的策略。我们的一线员工持有电气、制冷、焊接和高空作业等专业领域的官方资质。